OMNi-CHANNEL MARKETiNG OF NEW GENERATiON

If we consider the concept of marketing in the coming years, it will be the year of brands that developed and put appropriate investments to technology for the provision of perfect service of organizational activities towards clients.  Especially, ''Omni-Channel'' demonstrated its success in the field of e-commerce and increasing its importance per day in both physical and digital environments. 

The customers have already searched introduced products and services by brands via phones and willing to get experience in shopping being acquaintance with brands through a different channel such as downloading of programs, planchet or PC. As a result, the Omni-Channel concept emerged and it seems that the brands will have a significant place among marketing strategies in the coming years.

 Multi-Channel marketing targeting to keep the customer on any channel while new trend Omni-Channel marketing introduces the opportunity of experience to its customers in both physical and digital channels. When the clients faced with a problem in the middle of an operation in one channel, he/she obliged to return to the top to solve the problem and for proceeding the process in another channel.  Within Omni-Channel notion different channels have been combined as a complete and uninterrupted. So, it was given an opportunity for the client to proceeding shopping on another channel despite started on a different channel.

The brands which can be lived the same experience for consumers who are doing searches and price comparison at the physical store while terminating trade at the digital channel, this kind of brand will continue distinguished and to be loved brand. 

OMNi-CHANNEL MARKETiNG OF NEW GENERATiON