HOW TO DELiVER OUR BRAND ENDORSEMENT TO SOCiAL NETWORKS DURiNG CRiSES?

As social crises, natural disasters, incidents affect negatively to the daily life of the people, they have an impact on the rest of the business world as well.

Brands can indicate different behaviors in emergency times. Being silent and conveying messages of condolence can be examples of this behavior. Especially it is needed to know demonstrated relations in times of crisis, will be made impressions on customers regarding the brand in the future. PR Week organization surveyed after met with seven different crisis experts in early 2016 and as a result, it was directed to restore relations during crisis “ meeting with a customer that you don’t have a good deal”.

Max Borges Agency GMY emphasized regarding crisis time, Frank Mantero mostly paid attention to this factor “transition period”. Manteroadvised to keep a minimum level of shares while restarting to social network communication after the policy of silence in the crisis period. It is also remarked needed to convey condolence message which is not ads-based in the first 5 days of the crisis.

CEO of SELIG Multimedia Glenn SELIG stresses maintaining communication pass through being crisis-based, if possible through assistance. A brand addressing to big mass might be capsized a news agency in this kind of situation moreover while doing it, a brand should not forget to be neutral and doesn't distant from the brand.

It is possible to say, this approach of Selig is very humane. Through following the agenda of brands this marketing expert emphasizes it is no necessity to keep silent for a long time.

CEO of Crisis Management Institute Deb Hileman underlined that the brands should not be silent.

He explains brands have to be felt their presence in crisis period through condolence and information-based messages as well as assistance for individuals affected by the crisis.

Determination of your approach to a social network is in your hands upon crisis. However, by accepting the social crisis as part of working life you need to set a strategy beforehand against these situations. Thus, during the crisis via the following agenda on usual contact should be pursued the most appropriate time to proceed. When you think that it is a suitable time for communication you have to keep away entertained and colorful contents and also have to show empathy to customers as you feel their grief.

HOW TO DELiVER OUR BRAND ENDORSEMENT TO SOCiAL NETWORKS DURiNG CRiSES?